Refund/Cancellation Policy

At Sethi Watch Company, we make returns and exchanges simple and cost-free!

How to Initiate a Return or Exchange?

• Email care@sethiwatch.com within 3 days of delivery.
• Our customer care team will schedule a free pickup from your location.

Return & Refund Process

1. Once received, the product undergoes a quality check to ensure it is unused and undamaged.
2. If approved, we initiate a refund to your original payment method within 7-10 business days.
3. For COD orders, refunds are processed via RTGS/NEFT, and customers must provide bank details as per our format.

Return Guidelines

• The product must be in its original condition, with no scratches, marks, or dents.
• Security tags, manuals, warranty cards, and original packaging (including hang tags) must be intact.
• Tampered products (e.g., resized straps, removed casing) will not be eligible for returns.
• Exchanges are not applicable on accessories and smartwatches.
• If a product fails our quality check, it will be returned to you on a 'to pay' basis.

Important Notes

• If an exchange requires an additional payment, the customer must cover the difference.
• Any disputes will be settled by refunding the order amount only, subject to our quality check.
• Important: When receiving a damaged product or defect, you must record a video showing the condition of the item upon delivery and share it with us to prove the defect or damage.
• Policy Updates: Sethi Watch reserves the right to modify this policy without prior notice.

For any assistance, reach out to care@sethiwatch.com.