Return Policy

Sethi Watch Company – Refund & Exchange Policy

Please Note:
We do not accept returns. Exchanges are available only under specific conditions mentioned below.

Thank you for choosing Sethi Watch Company. Your satisfaction is important to us. Please review our policy carefully before requesting an exchange or refund.

Exchange Eligibility

You may request an exchange only if you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A package with missing accessories

You must notify our support team within 24 hours of receiving the product.

To initiate an exchange, you are required to provide:

  • Original invoice

  • Warranty card

  • All original documentation and packaging

  • A complete unboxing video clearly showing the package opening

  • Product in unused, original condition with no scratches, dents, or marks

  • Watch box and tags intact, with no alterations or size adjustments

Note: Smartwatches are not eligible for return or exchange.

For further assistance, please contact our Customer Support Team.

Damaged or Defective Products

  • You must notify us within 1 days if your product is damaged or defective.

  • If the outer delivery box is severely damaged, please refuse delivery and inform us immediately.

  • If you accept a damaged shipment box, all shipping charges for return/exchange will be borne by the customer.

  • Refunds (if applicable) will be issued after deducting shipping or handling charges.

  • Barcode tags must remain intact. Any tampering will void the exchange request.

Missing Products

To claim missing items:

  • A full, uninterrupted unboxing video is mandatory.

  • The video must clearly show the shipping label and all sides of the box before opening.

  • Claims without proper video proof will not be accepted.

Incorrect Shipping Address

  • If an incorrect address is provided, the customer will bear any additional shipping or reshipping charges—even if the order originally qualified for free shipping.

  • If the order returns to us as undelivered, we will contact you to process a refund.

Order Cancellations

Cancellations are only accepted before the order has been shipped.

Customer Cancellation

Email us at care@sethiwatch.com with your Order ID
OR call us at +91 9220466224 (Mon–Sat, 11:00 AM – 7:00 PM IST).

Company Cancellation

Sethi Watch Company reserves the right to cancel or refuse any order due to:

  • Quantity restrictions

  • Pricing or stock errors

  • Suspected fraud

  • Any other unforeseen issue

You will be notified via email or phone if this happens.

Please Note:
If an order is cancelled after dispatch or refused at delivery, a 5% deduction of the billed amount will apply before any refund is issued.

Returns & Exchanges

  • Products purchased during sales or promotions are not eligible for exchange unless they are damaged or defective.

  • For damaged/defective items, submit your request within 24 hours along with an unboxing video and product photos.

Our logistics partner will attempt pickup twice. If unsuccessful, the customer must send the product back using tamper-proof packaging.

  • Exchange approval takes up to 7 business days after quality inspection.

  • Refunds (if applicable) will be processed within 7–10 working days after approval.

Contact Us

For any questions regarding our Refund & Exchange Policy:

📧 care@sethiwatchcompany.com
📞 +91 9220466224 (Mon–Sat, 11:00 AM – 7:00 PM IST)